Returns
RETURN POLICY:
Return of products.
The return is very simple, we will take care of everything, once you receive the order at home, you have a period of 30 calendar days to manage the return.
If you are within the deadline and you want to return part or the whole order, you can process it in the following ways:
• Directly from our CONTACT form
• Sending an email to bea@happyfriday.es
• Calling +34 96 559 99 56 (Monday to Thursday from 9:00 am to 5:00 pm and Friday 9:00 am to 2:00 pm)
We will need your order number
Once we receive the return request, we will contact you as soon as possible to accompany in the process.
As soon as we receive the return and validate it, we will refund the amount of the returned items except the original shipping costs.
We remind you that, to accept the return, you must return the original item with the original packaging. The items must be in perfect condition, unwashed and unused.
The transportation costs of the return will be at your expense and we will deduct them from the total amount to be returned. The expenses are:
| COUNTRY | RETURN AT POINT OF DELIVERY | HOME DELIVERY |
|---|---|---|
SPAIN*
PORTUGAL |
3,95 € | 5,95 € |
GERMANY
FRANCE
| 5,95 € | 14,95 € |
BELGIUM | 5,95 € | 17,95 € |
ITALY | Coming soon | 14,95 € |
MONACO |
Not available | 17,95 € |
BULGARIA
CROATIA
DENMARK
SLOVAKIA
SLOVENIA
ESTONIA
FINLAND
GREECE
HUNGARY
IRELAND
LATVIA
LITHUANIA
POLAND
CZECH REPUBLIC
ROMANIA
SWEDEN |
Not available | 19,95 € |
*Except CANARY ISLANDS, CEUTA, MELILLA, AZORES and MADEIRA.
In case the product is defective, the return costs will be at our expense.
* These return conditions will only apply once the legal withdrawal period of 14 days has elapsed.
Withdrawal
Legal right of withdrawal.
You have the right as a consumer to withdraw from this contract and without alleging any cause within 14 calendar days after you or a third party authorized by you have received the product.
Withdrawal form.
To exercise the right of withdrawal, the user must notify Happyfriday of his decision to cancel the purchase made, through an unambiguous statement with the following information:
For the attention of:
Happy Friday S.L.
Av. Alicante 70
03820 - Cocentaina (Alicante)
ESPAÑA
I hereby inform you that I am withdrawing from my sale contract for the following goods:
• Order number
• Name of the consumer and user
• Consumer's address
• Date
You can send the declaration by ordinary mail to the above address, or by email to bea@happyfriday.es
Consequences of the withdrawal.
In case of withdrawal, we will refund all payments received from you, including delivery costs (except for additional expenses resulting from your choice of a different mode of delivery different from the least expensive ordinary delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We can withhold reimbursement until we have received the goods, or until you have submitted proof of the return of the same, depending on which condition is met first.
You must return or deliver directly the goods to Happyfriday, with address at Av. Alicante 70, 03820 Cocentaina (Alicante) Spain, without any undue delay and, in any case, no later than within 14 calendar days from the date in which you communicate your decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period. You must assume the direct cost of returning the goods.
You will only be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
The return shipping cost that you must assume in case you decide that we will handle this for you with our carriers is as follows:
| COUNTRY | RETURN AT POINT OF DELIVERY | HOME DELIVERY |
|---|---|---|
SPAIN*
PORTUGAL |
3,95 € | 5,95 € |
GERMANY
FRANCE
| 5,95 € | 14,95 € |
BELGIUM | 5,95 € | 17,95 € |
ITALY | Coming soon | 14,95 € |
MONACO |
Not available | 17,95 € |
BULGARIA
CROATIA
DENMARK
SLOVAKIA
SLOVENIA
ESTONIA
FINLAND
GREECE
HUNGARY
IRELAND
LATVIA
LITHUANIA
POLAND
CZECH REPUBLIC
ROMANIA
SWEDEN |
Not available | 19,95 € |
*Except CANARY ISLANDS, CEUTA, MELILLA, AZORES and MADEIRA.
In case the product is defective, the return costs will be at our expense.
* These return conditions will only apply once the legal withdrawal period of 14 days has elapsed.
Return of defective products.
If the client considers that at the time of delivery the product presents quality problems, he must contact Happyfriday immediately through any of our contact information, communicating the product data and the damage that suffers.
If the Customer returns the product because it is defective, Happyfriday will proceed to verify its conditions and once these have been verified, it will reimburse the value of the product and the shipping costs, in addition to the direct costs of the return, in a maximum of 14 days from the receipt by Happyfriday of the product reason for the return.
In case of detecting damage to your order at the time of delivery, please state this on the delivery note of the transport agency.
Change of Products.
To obtain a different product to the one already purchased, the Customer must return the original item with the original packaging and place a new order through our website.
As soon as we receive the return and validate it, we will refund the amount of the returned items except the original shipping costs.
The shipping cost of the return that you must assume in case you decide that we manage the return with our carriers, is as follows:
| COUNTRY | RETURN AT POINT OF DELIVERY | HOME DELIVERY |
|---|---|---|
SPAIN*
PORTUGAL |
3,95 € | 5,95 € |
GERMANY
FRANCE
| 5,95 € | 14,95 € |
BELGIUM | 5,95 € | 17,95 € |
ITALY | Coming soon | 14,95 € |
MONACO |
Not available | 17,95 € |
BULGARIA
CROATIA
DENMARK
SLOVAKIA
SLOVENIA
ESTONIA
FINLAND
GREECE
HUNGARY
IRELAND
LATVIA
LITHUANIA
POLAND
CZECH REPUBLIC
ROMANIA
SWEDEN |
Not available | 19,95 € |
*Except CANARY ISLANDS, CEUTA, MELILLA, AZORES and MADEIRA.
