Returns made simple and clear

We know that sometimes things don’t go as expected. That’s why we’ve made returning a product quick, easy, and hassle-free.

Important:

Returns must be made at the drop-off point of your choice.

You have 30 calendar days from receipt of the order to request a return.

Products must be unused, unwashed, in their original condition and packaging.

We do not offer free returns: the return shipping cost will be deducted from the refund.

We do not refund the original shipping costs of the order.

Where did you make your purchase?

ON OUR WEBSITE

What are your options?

  • Exchange for a different size, color or product.
  • Request store credit.
  • Request a refund.

IN OTHER STORES

Maisons du Monde, Privalia, Veepee, Showroomprive, Leroy merlin and more...

What can you do?

  • You can request a refund for the items.

Do you have any questions?
Contact us:

• Directly from our CONTACT form

• By sending an email to hola@happyfriday.es

• By calling 965 599 956 (Monday to Friday from 08:00h - 15:00h.)

RETURNS POLICY:

Returns

You have 30 calendar days to process the return.

To accept the return, you must return the original item in its original packaging. Items must be in perfect condition, unwashed and unused.

You will be responsible for the return shipping costs, which will be deducted from the total amount to be refunded. The costs are:

 

COUNTRY RETURN AT POINT OF DELIVERY
SPAIN*
PORTUGAL*
3,99 €
FRANCE
5,99 €
BELGIUM
DUTCH
LUXEMBOURG
AUSTRIA
ITALY
GERMANY
6,99 €
SLOVAKIA
POLAND
MONACO

10,99 €
BULGARIA
ESTONIA
GREECE
IRELAND
LATVIA
LITHUANIA
ROMANIA
SERBIA


10,99 €

CROATIA
DENMARK
SLOVENIA
HUNGARY
CZECH REP.

12,99 €
FINLAND
SWEDEN

24,99 €
CYPRUS
MALTA

27,99 €

*Except CANARY ISLANDS, CEUTA, MELILLA, AZORES and MADEIRA.

 

In the event that the garment is defective, the return costs will be borne by us.

*These return conditions will only apply once the legal 14-day withdrawal period has elapsed.

Withdrawal

Legal right of withdrawal

You have the right as a consumer to withdraw from this contract without giving any reason within 14 calendar days after you or a third party authorised by you has received the product.

 

Model withdrawal form

In order to exercise the right of withdrawal, the user must notify Happyfriday of his decision to withdraw from the purchase made, by means of an unequivocal declaration with the following details:

To the attention of:

Happy Friday S.L.

Av. Alicante 70

03820 - Cocentaina (Alicante)

ESPAÑA

I hereby give you notice that I withdraw from my contract of sale of the following property:

• Order number

• Name of consumer and user

• Consumer's address

• Date of order

You can send the declaration by ordinary mail to the above address, or by email to hola@happyfriday.es

 

Consequences of withdrawal

In the event of withdrawal by you, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and in any event not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any charges as a result of the reimbursement. We may withhold reimbursement until we have received the goods back, or until you have provided proof of return of the goods, whichever is the earliest.

You must return or hand over the goods directly to us or to Happyfriday, Av. Alicante 70, 03820 Cocentaina (Alicante), without undue delay and in any event not later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to us. The deadline shall be deemed to have been met if you return the goods before this period has expired. You shall bear the direct cost of returning the goods.

You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


The cost of return transport that you will have to bear if you choose to have us arrange the return with our carriers is as follows:

 

COUNTRY RETURN AT POINT OF DELIVERY
SPAIN*
PORTUGAL*
3,99 €
FRANCE
5,99 €
BELGIUM
DUTCH
LUXEMBOURG
AUSTRIA
ITALY
GERMANY
6,99 €
SLOVAKIA
POLAND
MONACO

10,99 €
BULGARIA
ESTONIA
GREECE
IRELAND
LATVIA
LITHUANIA
ROMANIA
SERBIA


18,99 €

CROATIA
DENMARK
HUNGARY
CZECH REP.

12,99 €
FINLAND
SWEDEN

24,99 €
CYPRE
MALTA

27,99 €

*Except CANARY ISLANDS, CEUTA, MELILLA, AZORES and MADEIRA.

 

Return of defective products.

In the event that the customer considers that at the time of delivery the product has quality problems, he/she should contact Happyfriday immediately through any of our contact details, communicating the details of the product and the damage it suffers.


If the Customer returns the product because it is defective, Happyfriday will proceed to verify its conditions and once these have been verified, will refund the value of the product and the shipping costs, plus the direct costs of the return, within a maximum of 14 days of receipt by Happyfriday of the product for which the product is being returned.

In the event of detecting damage to the order at the time of delivery, the customer must state this on the delivery note of the transport agency.

 

Product Change.

To obtain a product different from the one already purchased, the customer must return the original item in its original packaging.

The items must be in perfect condition, unwashed and unused. You can request an exchange automatically via the link provided at the top of this page.

As soon as we receive and validate the return, we will refund the amount of the returned items, excluding the original shipping costs.

 

COUNTRY RETURN AT POINT OF DELIVERY
SPAIN*
PORTUGAL*
3,99 €
FRANCE
5,99 €
BELGIUM
DUTCH
LUXEMBOURG
AUSTRIA
ITALY
GERMANY
6,99 €
SLOVAKIA
POLAND
MONACO

10,99 €
BULGARIA
ESTONIA
GREECE
IRELAND
LATVIA
LITHUANIA
ROMANIA
SERBIA


18,99 €

CROATIA
DENMARK
SLOVENIA
HUNGARY
CZECH REP.

12,99 €
FINLAND
SWEDEN

24,99 €
CYPRUS
MALTA

27,99 €

*Except CANARY ISLANDS, CEUTA, MELILLA, AZORES and MADEIRA.