Returns
returns
Not what you expected? You have 30 calendar days to return or exchange it. Create your own label in a minute and choose how you would prefer to recover your purchase.
where did you make your purchase?
on our website
happyfridayhome.com- Change the size, colour or product.
- Request store credit.
- Request a refund.
in other stores
marketplaces and retailMaisons du Monde, Privalia, Veepee, Showroomprive, Leroy Merlin and more…
- Request a refund.
what condition do they need to be returned in?
To accept a commercial return, the product must come back as it was sent, ready to go to someone else’s home.
- Unused and unwashed.
- In its original packaging, with all tags attached.
- Complete, with all accessories and components.
what is deducted from the refund
For commercial returns, the original shipping costs of the order are not refunded. For the return shipment, you can use your own means or ask us to manage it for you, in which case your country’s fee will be deducted from the amount to be refunded.
| Country | Cost if we manage it for you |
|---|---|
| Spain*, Portugal* | 3,99 € |
| France | 5,99 € |
| Belgium, Netherlands, Luxembourg, Italy, Germany | 6,99 € |
| Slovakia, Poland, Monaco, Austria | 10,99 € |
| Croatia, Denmark, Slovenia, Hungary, Czech Republic | 12,99 € |
| Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania, Romania, Serbia | 18,99 € |
| Finland, Sweden | 24,99 € |
| Cyprus, Malta | 27,99 € |
*Except the Canary Islands, Ceuta, Melilla, the Azores and Madeira. This fee only applies (and is deducted from the refund) if you choose for us to manage the return.
when and how you receive your refund
The timeframe for receiving the refund is 14 calendar days from when the parcel is handed to the carrier for return, either through home collection or at a drop-off point.
When we receive your parcel, we check that the returned products and the reason match. We send you a first email confirming that the return has been accepted and then a second email letting you know that the refund, including the amount, has been sent to your bank or payment method.
The credit depends on your bank and the method you used to pay:
| Payment method | Credit timeframe |
|---|---|
| Debit card | 2–8 days |
| Credit card | up to 30 days* |
| PayPal / Apple Pay | depending on your account |
| Klarna | 3 days |
| Bizum | instant – 72 h |
*Credit card refunds depend on your bank’s billing cycle.
if something arrived damaged or faulty
Write to us at [email protected] with your order number and a photo. We cover all costs and resolve it as quickly as possible, at no cost to you.
write to support →frequently asked questions
how many days do I have to return an item?
what condition does the product need to be returned in?
can I exchange the size or colour?
who pays for the return shipment?
how long will it take to receive my refund?
I bought from another store, how do I return it?
do you have any questions?
We’re only a message away. Choose how you would prefer us to help you.
