Returns
returns
Not what you expected? You have 30 calendar days to return or exchange it. You generate your own label in a minute and choose how you’d like to recover your purchase.
where did you buy?
on our website
happyfridayhome.com- Exchange size, colour or product.
- Request store credit.
- Request a refund of the amount.
at other stores
marketplaces and retailMaisons du Monde, Privalia, Veepee, Showroomprive, Leroy Merlin and more…
- Request a refund of the amount.
what condition they must come back in
To accept a commercial return we need the product to come back as it left, ready to go to someone else’s home.
- Unused and unwashed.
- In its original packaging, with all tags.
- Complete, with all its accessories and components.
what is deducted from the refund
In a commercial return, the original shipping costs of the order are not refunded. For return shipping, you can use your own means or ask us to handle it, in which case your country’s rate is deducted from the amount to be refunded.
| Country | Cost if we handle it |
|---|---|
| Spain*, Portugal* | 3,99 € |
| France | 5,99 € |
| Belgium, Netherlands, Luxembourg, Italy, Germany | 6,99 € |
| Slovakia, Poland, Austria | 10,99 € |
| Croatia, Denmark, Slovenia, Hungary, Czech Rep., Monaco | 12,99 € |
| Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania, Romania, Serbia | 18,99 € |
| Finland, Sweden | 24,99 € |
| Cyprus, Malta | 27,99 € |
*Except the Canary Islands, Ceuta, Melilla, the Azores and Madeira. This rate only applies (and is deducted from the refund) if you choose to have us handle the return.
when and how you get your refund
The time to receive the refund is 14 calendar days from when the parcel is handed to the carrier for its return, whether by home pickup or at a drop-off point.
When we receive your parcel, we check that the returned products and the reason match. We send you a first email confirming that the return has been accepted and then a second email letting you know that the refund has been sent to your bank or payment method, with the amount.
The credit depends on your bank and the method you paid with:
| Payment method | Credit time |
|---|---|
| Debit card | 2–8 days |
| Credit card | up to 30 days* |
| PayPal / Apple Pay | depends on your account |
| Klarna | 3 days |
| Bizum | instant – 72 h |
*Credit card depends on your bank’s billing cycle.
if something arrived damaged or defective
Write to us at hola@happyfriday.es with your order number and a photo. We cover all costs and resolve it as soon as possible, at no cost to you.
write to support →frequently asked questions
how many days do I have to return?
what condition must the product come back in?
can I change the size or colour?
who pays for return shipping?
how long does the refund take to reach me?
I bought at another store, how do I return it?
got a question?
We’re just a message away. Choose how you’d like us to help.
