the essentials

These Terms and Conditions of Sale govern the relationship between HAPPY FRIDAY, S.L. (hereinafter, Happyfriday) and you (hereinafter, the customer) for all purchases you make on happyfridayhome.com.

We only sell to adults (18 or over) buying as end consumers. By completing a purchase, you accept these terms and the Privacy Policy.

We may update these terms, but changes never affect purchases you’ve already made. We recommend reading them before each purchase. The contract language is Spanish or English.

how to buy

You don’t need to register to buy. The process is simple:

1. Choose your product and add it to the basket.
2. When you’re done, press "checkout" to go to the checkout.
3. Continue as a guest or sign in (or create your account if you prefer).
4. Choose the shipping method. You’ll see its cost when you select it.
5. Choose the payment method and enter your discount code, if you have one.
6. Review the order summary: you can change quantities, sizes or remove products.
7. Confirm. You’ll see the "thank you for your purchase!" page with your order number and we’ll email you all the details.

All orders depend on product availability. If we can’t supply an item, we’ll let you know by email and refund what you paid within 30 days at most.

When we can decline an order. We may refuse or cancel an order if the payment details are incorrect or unverifiable, if we detect fraudulent or illegal use, if there’s an obvious error on the site (for example, a price error), if the buyer is a minor, or if it can’t be delivered to the address given. In that case we’ll notify you by email and refund any payment made.

payment methods

You can pay with:

• Credit or debit card. Your card details are encrypted and sent directly to the bank’s payment gateway; we don’t store them.
• PayPal. You need a PayPal account.
• Shop Pay, Google Pay or Apple Pay. They save your payment and shipping details to speed up checkout.
• Bank transfer. You’ll get an email with the order number and the account. In the reference, include your first name, surname and order number. You have 5 days to make the transfer; if we don’t receive payment by then, we cancel the order.

prices

All prices include VAT and are valid only for online orders. Shipping costs are calculated and shown before you confirm the order.

We may change prices at any time, but it will never affect an order you’ve already confirmed.

shipping and delivery

We offer two options: pickup point and home delivery. Shipping costs, timeframes and available countries are always up to date on our Shipping page:

Transport is carried out by a company external to Happyfriday. Deliveries are made Monday to Friday (not Saturdays, Sundays or public holidays), to the address you provide at checkout. During sales periods and Black Friday, timeframes may be a little longer.

Unless another timeframe is stated, we deliver within a maximum of 30 calendar days from order confirmation. If for any reason we can’t meet it, we’ll let you know and you can cancel the purchase with a full refund.

Until you physically receive the product, the risk is ours: if the shipment is lost or arrives damaged during transport, we’re responsible.

cancelling an order

You can cancel your order as long as it hasn’t entered the packing and shipping process. To request it, write to us via the contact form, by email at hola@happyfriday.es or call us on +34 965 599 956 (Mon-Thu 08:30-16:30 · Fri 08:30-14:00).

If the cancellation is successful, we refund you via the same payment method within 1 to 7 business days, depending on your bank. Once the order is in the packing and shipping process, it can no longer be cancelled.

withdrawal: 14 days

As a consumer, you have the right to withdraw from the purchase within 14 calendar days of receiving the product, without giving any reason. On withdrawal we refund the full amount, including the original shipping costs; you only bear the return shipping cost.

You can exercise it online in a couple of minutes from our Withdrawal page, which includes all the fields of the official form and where you can also see the return rates by country:

You can also tell us your decision by post or by email at hola@happyfriday.es.

We refund you within a maximum of 14 days from when you tell us, via the same payment method. We may withhold the refund until we receive the product or proof of its shipment. You must return the order within a maximum of 14 days. You’re only liable for any loss of value of the product if you’ve handled it beyond what’s needed to check its nature and how it works.

returns: 30 days

We refund the returned items (except the original shipping costs) within 7 to 14 days from when we receive and validate the return, via the same payment method.

damaged or defective products

Sometimes something doesn’t arrive as it should. We distinguish two situations:

The parcel arrives damaged. If on receipt you see the packaging is torn, dented or wet, note it on the carrier’s delivery slip before signing, or reject it. Then write to us as soon as possible at hola@happyfriday.es with your order number and a photo.

The product arrives defective. If the parcel was fine but on opening it the product has a manufacturing defect, a flaw or isn’t what you ordered, write to us at hola@happyfriday.es with your order number, the product details and a photo of the problem.

In both cases we take care of everything: we check the product and refund its value, the shipping costs and the return cost, within a maximum of 14 days from when we receive it. You bear no cost. And if you’d rather we replace it with another one in good condition, we can do that too.

your product warranty

All our products have the 3-year legal warranty from delivery. If within that period a manufacturing defect appears, or the product isn’t as we described it, you have the right to have it repaired or replaced and, if that’s not possible, to a price reduction or a refund. Any costs arising from a lack of conformity are ours. Write to us at hola@happyfriday.es and we’ll sort it out.

order records

In accordance with article 27 of Spanish Law 34/2002 (LSSICE), we archive the electronic record of your purchase. That record isn’t accessible on its own, but we always email you the confirmation with all your order details so you can keep it.

liability

These terms set out all of Happyfriday’s obligations in supplying products. You’re responsible for the accuracy of the details you give us and for the consequences of giving us false or incorrect information. None of this affects your rights as a consumer recognised by law.

applicable law and courts

Purchases made on this website are governed by Spanish law. If any dispute arises, the competent courts will be those of your place of residence as a consumer in Spain.

changes to this policy

We may update this policy if the law or the services we use change. We recommend reviewing it from time to time to stay up to date.