FAQ

GENERAL

You can shop online in Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Croatia, Serbia, Norway, Cyprus, Malta , Monaco.

*For other countries:

Please contact our customer service by completing our CONTACT form or by sending an email to hola@happyfriday.es or calling by telephone to +34 96 559 99 56, (Monday to Thursday: from 8:30h to 16:30h. Friday from 8:30h to 14h.).

If an item is out of stock, we’ll ensure that it is going to be available as soon as possible and it will be marked as “Coming soon”. If it is not going to be available it will be removed from the web page.

In the KIDS section there are a lot of offers for the small one in the house.

Yes. To make sure you always receive notification of new items or offers please subscribe to the Newsletter. You can find it at the bottom of the page.

In all e-mails you receive there is a link which will stop the subscription inmediately.

The payment methods are: credit/debit card, bank transfer, PayPal and Bizum.

PURCHASE PROCESS

1 - Choose the section and category what you want.

2 - Click on the item you want to buy and you will see some pictures of the item, name, reference, description, price, available sizes, composition and care. Once you have chosen the desired product, you will need to click “add to cart”. To buy multiple products follow the same procedure and the items will be added to the shopping cart.

3 - When clicking the cart, the shopping list will appear with all the selected products.

4 - If you have a discount code, you must enter in the box and click update. You can check as the total price and shipping are set on the right side.

5 - The next step is to click on Checkout.

6 - At this point you must choose the payment method you want. You can make the purchase as a registered customer or as a guest.

7 - Select a payment method; enter the required data and you will end the purchase process.

8 - Then you will receive an email with your order confirmation.

You can cancel your order if the it is not being processed for packaging and shipping. You can request cancellation via CONTACT form or by sending an email to hola@happyfriday.es or calling us to +34 96 559 99 56, (Monday to Thursday: from 8:30h to 16:30h. Friday from 8:30h to 14h.)

You can see our size guide here.

CARE

Follow the washing instructions specified on the product label. If you have any questions regarding this contact us and we'll help you.

Yes, it is recommended washing it before the first use in order remove any excess dye that may remain on the fabric surface.

Yes, we advise you to wash inside out whenever possible.

You must use a small amount of mild detergent. It is very important that it does not contain bleach as it may damage the product.

Do not rub stains.

Never.

If this happens do a second or third wash to remove excess colour from the printing.

No, because if there is an excess of dye it can cause fading of the fabric. If this happens simply by performing a second or third wash this excess is removed leaving the perfect product.

No. It is preferable to dry clothes outdoors avoiding direct exposure to the sun so that it stays its original colour.

It is not recommended to, please remove as soon as the washing programme has finished.

No, it is not advisable to do this.

DELIVERY

Home delivery: 1-3 working days for Spain, 2-6 working days for the rest of Europe;

You will receive your order at the address of your choice;

Pick up at Pack Point: 2-5 working days for Spain, 3-7 working days for the rest of Europe;

You will receive your order at the Pack Point of your choice; you will have to pick up your order at the chosen Pack Point;

If you need more information, you can consult our section on shipments.

All the information is available in this link: Shipping.

At the moment we do NOT ship to these destinations.

We work to offer the best quality and service, but if you receive a defective product or if it is not what you ordered, let us know through our CONTACT form or by sending an email to hola@happyfriday.es or calling by telephone to +34 96 559 99 56, (Monday to Thursday: from 8:30h to 16:30h. Friday from 8:30h to 14h.), and we’ll solve the issue as soon as possible without any additional cost to you.

All the information is available in this link: Return.