Returns

The return is very simple, we will take care of everything, once you receive the order at home, you have a period of 30 calendar days to manage the return.

If you are within the deadline and you want to return part or all of your order, you can process it in the following ways:

  • Directly from our CONTACT form
  • Sending an email to bea@happyfriday.es
  • Calling +34 96 559 99 56 (Monday to Thursday from 9:00 am to 5:00 pm and Friday 9:00 am to 2:00 pm)

We will need the following information:

  • Order number.
  • Name and complete address for collection.
  • Date.
  • Contact telephone number (So that the transport agency coordinates with you).

As soon as we receive the return and validate it, we will refund the amount of the refund.

 

The transport costs of the return will be on your own and we will deduct them from the total amount to be returned.

  • Peninsula and Balearic Islands: € 6.95
  • Europe *: 14.95 €

* Except: Cyprus, Czech Republic, Greece and Malta, which will be the same ones you paid when receiving your order.

 

When the shipment has been sent free, the return costs will be:

  • Peninsula and Balearic Islands: € 6.95
  • Europe *: 14.95 €

* Except: Cyprus, Czech Republic, Greece and Malta, which will be the same ones you paid when receiving your order.

 

In case the product is defective, the return costs will be at our expense.

* These return conditions will only apply once the legal withdrawal period of 14 days has elapsed.

 

Withdrawal

Description of the right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify Happy Friday, with address at Av. Alicante 70, 03820 Cocentaina (Alicante) SPAIN, with telephone (+34) 96 559 99 56 and email bea@happyfriday.es your decision to desist from the contract through an unambiguous statement (for example, a letter sent by mail or email). You can use the withdrawal form model below, although its use is not mandatory.

In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires.

 

Consequences of the withdrawal

In case of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of additional expenses resulting from your choice of a different mode of delivery different than the least expensive ordinary delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We can withhold reimbursement until we have received the goods, or until you have submitted proof of the return of the same, depending on which condition is met first.

You must return or deliver directly the goods to Happy Friday, with address at Av. Alicante 70, 03820 Cocentaina (Alicante) Spain, without any undue delay and, in any case, no later than within 14 calendar days from the date in which you communicate your decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period. You must assume the direct cost of returning the goods.

You will only be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The freight cost of the return that you must assume in case you decide that we will handle the return with our carriers, is as follows:

  • Peninsula and Balearic Islands: € 6.95
  • Europe *: 14.95 €

* Except: Cyprus, Czech Republic, Greece and Malta, which will be the same ones you paid when receiving your order.

 

Withdrawal form

To exercise the right of withdrawal, the user must notify Happy Friday of his decision to cancel the purchase made, through an unambiguous statement with the following information:

For the attention of:

Happy Friday S.L.

Av. Alicante 70

03820 - Cocentaina (Alicante)

ESPAÑA

I hereby inform you that I am withdrawing from my sale contract for the following goods:

  • Order number
  • Name of the consumer and user
  • Consumer's address
  • Date

You can send the declaration by ordinary mail to the above address, or by email to bea@happyfriday.es